Refund policy

Refund & Return Policy – Aventale

At Aventale, we want you to be satisfied with your purchase. Please review our Refund & Return Policy below.

Return Window
You may request a return or exchange within 30 days of delivery. After this period, we may not be able to offer a refund or exchange.

How to Start a Return
To initiate a return, please contact our customer support team at:

Email: aventale.com@gmail.com
Phone: +1 318-006-7647

Our team will guide you through the process and provide return instructions.

Eligibility for Returns
To be eligible for a return:

  • Item must be unused and in its original condition
  • Item must be in original packaging (if applicable)
  • Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items
Certain items are not eligible for return, including:

  • Final sale or clearance items
  • Gift cards (if applicable)
  • Items damaged due to misuse or improper handling

Minor variations such as slight color differences or natural characteristics (e.g., texture or smell for certain materials) are not considered defects.

Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 48 hours of delivery.

Include:

  • Clear photos of the item
  • Description of the issue

We will review your case and offer a suitable resolution, such as a replacement or refund.

Restocking Fee
A restocking fee of up to $29.99 may be applied to returned items to cover processing and handling costs. This fee may be waived in cases of defective or incorrect items.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Refunds
Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing times may vary depending on your payment provider
  • Original shipping charges are non-refundable unless the return is due to our error

Late or Missing Refunds
If you have not received your refund yet:

  • Check your bank account again
  • Contact your credit card company or bank

If the issue persists, please contact us.

Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us first.

Cancellations
Orders may be canceled within 12 hours of placing the order. After this period, the order may already be processed or shipped.

Policy Updates
We reserve the right to update or modify this policy at any time. Changes will be posted on this page.

Contact Us
If you have any questions about returns or refunds, please contact us:

Phone: +18177544949
Email: aventale.com@gmail.com
Address: 5900 Balcones Drive 6958, Austin, Texas 78731